Shipping, Returns & Exchanges
Shipping
SHIPPING METHODS: We aim to process all orders within 2 business days. Please allow additional time during sale periods.
USA Orders: Standard Shipping: 5-7 business days. Please allow extra transit time for orders going to Alaska and Hawaii.
International Orders: International Economy: 3-12 business days. Please enter your address in English. Any customs, clearance or duties fees are the responsibility of the customer.
SHIPPING PROCESS: Once your piece leaves our warehouse, a tracking number will be shared with you by email. All shipping times are estimates, we are not able to guarantee any shipping timelines after your item is dispatched.
DUTIES & TAXES: All items are dispatched from our USA warehouse. Please note the total cost for your order does not include any import or duties fees. These fees are put in place by customs for the country of delivery, and we would kindly recommend checking local customs and taxes before placing your order. If there are any fees to be paid, our courier will contact you for further payment prior to delivery.
Please double check your order and address details are correct before placing your order. We are not able to make changes or cancel orders after they are placed.
LOST OR MISSING ORDERS: If you think your package is lost, email us at hello@lemiz.com right away with your order number and we'll try our best to help resolve the issue. Please note that LEMIZ is not responsible for lost or stolen orders once they are marked "Delivered" by the carrier. Be sure to check with your neighbors or building front desk to see if they may have your package.
PREORDERS: Items available for preorder will be clearly marked. We will do our best to deliver your item by the estimated ship date, and will keep you notified of any changes.
If you have both in-stock and preorder items in your order, they will be fulfilled together when the preorder item is available. Please email us at hello@lemiz.com if you'd like your items to ship separately, and we will do our best to accommodate.
Thank you for preordering — as a small brand, it really helps pay our suppliers and factory up front, and also helps us determine how much material to order, which colors, how many of each style to make, and gives us the ability to make custom orders if you're looking for something special.
Returns
Please note, items purchased at a 25% or more discount are considered Final Sale and cannot be returned for a refund or exchange.
RETURN CONDITIONS: All items must be returned in perfect condition, unused, and with the original packaging (including boxes and dust bags) with tags still attached. We are unable to offer an exchange or refund on items that are deemed damaged — scratched, worn, or not in their original packaging.
All orders must be returned within 14 days of return confirmation.
We are not liable for unreceived items. It is the responsibility of the buyer to ensure the item is returned to us via UPS. Unfortunately, we cannot generate refunds for unreceived returns.
LEMIZ reserves the right to refuse any return on merchandise that does not meet our return requirements. If your return is not accepted, it will be sent back to you at your own expense and a refund will not be issued.
TAXES & DUTIES ON RETURNS: If your order was placed within the US, all sales taxes will be refunded. For international orders, shipping, customs duties, and sales taxes are non-refundable through LEMIZ.
For international orders, if an item is returned because a customer refused to pay any import taxes or customs duties due, LEMIZ will seek to recover from the customer all costs or fees incurred by LEMIZ. Please note that if you refuse to pay customs duties upon delivery, a refund will only be issued after the product has been returned to us.
REFUND PROCESSING: Please allow up to 4-7 business days for refunds to be processed once your return has been received by our warehouse.
Have an issue with your order, or questions about your return? Please email us at hello@lemiz.com (please allow 1-2 business days for us to get back to your inquiry), or start a return through our return portal.
EXCHANGES: If you are exchanging an item, the shipping will be free of cost. Please note that exchanges can take up to three weeks to process from the return received date, and you will receive a new tracking number once shipped.
For domestic exchanges, please email us at hello@lemiz.com. Please note, we do not accept international exchanges at this time — however, we can recommend placing your new order now to reserve the item of your choice and sending your current item back in the meantime.
